WORLDWIDE SHIPPING INFORMATION

TrendingTok Shop offers fast and reliable shipping options worldwide. Please note that the delivery times below are indicative only. Online orders are not processed on weekends or public holidays.

Due to the high volume of orders, the shipment of your order may be slightly delayed compared to our usual lead times. We thank you for your patience and assure you that our team is working overtime to minimize the delay and ship your order as soon as possible.

 

EUROPE

METHOD	TIME	COST:
Standard	5 - 8 business days	FREE
Express	2 - 5 business days	5.36 EUR

 

ALL INTERNATIONAL SHIPPING TIMES & RATES

COUNTRY:	SERVICE:	TIME:	COST:
New Zealand	Standard	8- 12 business days	FREE
	Express	2 - 5 business days	$9.75 NZD
USA	Standard	10 - 15 business days	FREE
	Express	3 - 6 business days	$5.75 USD
Canada	Standard	8 - 12 business days	FREE
	Express	3 - 6 business days	$7.84 CAD
UK	Expedited	5 - 8 business days	4.59 GBP
Ireland	Standard	8 - 12 business days	FREE
	Express	2 - 5 business days	5.36 EUR
Asia	Standard	8 - 12 Working days	$14.99 AUD
	Express	2 - 5 business days	$29.99 AUD
Africa	Express	2 - 5 business days	$69.99 AUD
Europe	Standard	5 - 8 business days	20.95 EUR
	Express	2 - 5 business days	41.95 EUR
Rest of World	Express	2 - 5 business days	$69.99 AUD

 

PLEASE NOTE:

• DHL Express do NOT deliver to / accept PO BOX deliveries.
• Please note, these transit times are estimates only.

North America
The following countries are temporarily suspended are not receiving any parcels until further notice Via DHL: Cuba 

Rest of World
The following countries have temporarily suspended all DHL standard shipping however they are accepting DHL Express shipping only: Bonaire, Cayman Islands, Dominica, Dominican Republic, Guinea, Laos, Libya, New Caledonia, Mauritius, Myanmar, Reunion, Suriname, Turkmenistan, Trinidad and Tobago and Yemen, Central African Republic.

The following countries MUST provide a PO Box delivery address when using DHL Standard shipping: Qatar, Saudi Arabia, United Arab Emirates.

The following countries MUST provide a street address when using standard shipping: Israel, Jordan, Kuwait, Lebanon.

We currently DO NOT SHIP to the listed countries: 

• Philippines
• Brazil 
• Puerto Rico 
• Costa Rica
• Iran 
• Syria 
• Yemen

DISPATCH TIME FRAME

Orders made before 12PM AEST Monday - Friday will be dispatched the same day. If you place an order after this time, it will be shipped the next business day. 

Any orders made over the weekend or on a NSW Public Holiday will be dispatched the following business day. Keep a lookout for your tracking number that will be sent to the email entered at checkout once your order has been shipped out. 

Please note, estimated shipping/delivery timeframes will apply after dispatch. Allow up to 48 hours for orders to be dispatched during high volume periods, holidays and sales. 

 

DELIVERY
Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card. 

Australian customers: Your order will be redirected to your local post office for collection. Please present your Photo ID when collecting your order. 

International customers: Please contact DHL in your country to reschedule redelivery for when you are available to collect. 

 

ORDER TRACKING

Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.

You will be sent a unique tracking code for your package that can be tracked online.

Please allow up to 48 hours between Monday to Friday for your tracking number Via email.

If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

CUSTOM DUTIES & TAXES ON INTERNATIONAL ORDERS:

Customers can be charged for buying & importing products into their country.

In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.

Please note, TrendingTok does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to. 

In the event a parcel is unclaimed or duties & taxes are refused, DHL will attempt to redeliver. If DHL is unable to contact the customer and redeliver successfully by their cut off timeframe the parcel will be disposed of in the receivers country. Unfortunately, there will be no compensation provided for parcels that are unclaimed or refused after several delivery attempts. If the parcel is returned to sender, return costs incurred by DHL will be deducted from the customers store credit amount.

PRE ORDERS

If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you are wanting in stock items to be shipped immediately. 

Please note, pre-orders cannot be cancelled once made. 

RETURN TO SENDER

Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us. 

To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details. 

DELAYS & LOST IN TRANSIT

Unfortunately, TrendingTok are not held responsible for lost or stolen packages or delays in transit.

TrendingTok does NOT take any responsibility of an order once delivered and confirmed delivered by tracking. 

There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays. 

Our customer care team are here to help! For all other Shipping & Delivery enquiries, please get in contact with us via email here